support_agent Customer Care & Support Desk

We’d Love to Hear From You!

Whether you have a question about your order, need help with a return, or just want to say hi — we’re here for you. At TFA Craft, we believe in building trust, one message at a time.

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Email Support

support@tfacraft.in

Our typical response time is within 24 hours.

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schedule

Hours of Operation

9:00 AM – 5:00 PM IST

Monday to Saturday.
Queries received outside working hours are addressed on the next business day.

Active Support Desk

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Artisan Workshop & Returns

TFA Craft

Factory Address: Orai, District Jalaun, Uttar Pradesh, India - 285001

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Send Us a Direct Message

Have an order inquiry, bulk request, or feedback? Fill out the form below and our team will get back to you within 24 hours.

help Looking for Quick Answers?

Check out our Frequently Asked Questions section to find immediate answers regarding order tracking, child safety, 7-day returns, and shipping timelines.

Browse FAQ Answers

📋 Claims & Damaged Item Inquiries

When emailing about missing or damaged items, please remember to attach your unboxing video and order receipt. It enables our warehouse to verify and process your replacement instantly!