Privacy Policy
At TFA Craft, we value your trust and are committed to protecting your personal information. This Privacy Policy outlines how your data is collected, used, and safeguarded.
1. Information We Collect
When you visit, browse, or make a purchase on TFA Craft, we collect relevant information to fulfill your orders:
- Personal Details: Your name, delivery address, billing address, phone number, and email address provided during checkout or registration.
- Transaction Information: Order items, payment reference numbers, billing records, and delivery status. We do not store sensitive credit/debit card numbers or CVVs on our servers.
- Device & Browsing Data: IP address, browser type, referral URLs, and cookies to improve website speed, usability, and shopping session permanence.
2. How We Use Your Information
- To process, pack, and deliver your handcrafted wooden products safely to your doorstep.
- To send order confirmation notifications, live tracking links, and customer support communications.
- To prevent fraudulent transactions and maintain high standards of website security.
- To improve our catalog, artisan collections, and shopping experience based on customer preferences.
3. Payment Security & Gateways
All online financial transactions are processed through verified, RBI-compliant payment aggregators (such as PhonePe, UPI, and authorized banking partners) using 256-bit SSL encryption. We never hold or store raw banking passwords, PINs, or card CVVs.
4. Sharing of Information
We do NOT sell, trade, or rent your personal information to third-party marketing companies. We only share essential shipping data with verified logistics courier partners (e.g. Blue Dart, Delhivery, India Post) strictly for delivery fulfillment.
5. Cookies & Tracking Technologies
Our website uses lightweight cookies to preserve your cart items between sessions and recognize returning visitors. You may disable cookies in your browser settings at any time, though some cart features may be impacted.
6. Privacy Inquiries & Data Rights
If you have questions about this policy or wish to request the review or deletion of your customer account details, please reach out to our privacy officer at support@tfacraft.in.